Samsung Enterprise Tech Support Elite, B2B Technical Support, up to 6 Named Callers, per Customer, 1 Year

Dedicated and Professional Support
A trusted advisor assigned as your contact within Samsung from the get-go. Online self training for your IT teams, and dedicated and customized reports and updates regularly.

All devices are covered
From mobile devices, to tablets, and PC/Chromebook’s we have the experts to keep you up and running.

Priority early access
Gain direct, early access to upcoming programs and version testing. Insider access to beta OS upgrades, opportunities to test Knox solutions before official updates/releases. Visibility on product roadmap.

Multinational Support
An expert engineer is available to analyze problems and provides resolutions anywhere you are calling from (Multinational only).

Enterprise mobility management and ongoing support

Mobility software
Samsung offers software-based services including device configuration, deployment, management, advanced security and maintenance.

Samsung Care+ for Business
Back your business with stackable service packs. From hassle-free repairs to accidental damage coverage and an extended warranty.

 

• • Direct access to expert engineers.
• • Support Account Manager (SAM).
• • Beta Programs and not for resale knox license.
• • Up to 24/7 response times for Severity 1 issues (Elite and Multi-National only).