Platinum support is Palo Alto Networks’ high-end service offering–enhancing your inhouse resources with technical experts who are available to support your Palo Alto Networks security solution.
Platinum support offers the optimal level of support for those organizations that wish to work directly with Palo Alto Networks to address their support needs, with 24-hour support, 365 days per year with best-in-class response time and advanced assistance.
Products specifications
| Attribute name |
Attribute value |
|
Repair time
|
4 h |
|
Number of years
|
3 year(s) |
|
Service time (hours x days)
|
24x7 |
|
On-site support
|
Yes |
|
Phone support
|
Yes |
