Infoblox IB-MAIN-2000-VIM-31 warranty/support extension

The Infoblox Level 3 Maintenance Program for Partners

bloxCare™ Services for Infoblox Partners program, also known as Level 3 maintenance service is designed to enable strategic Infoblox partners to provide excellent customer service to their customers. Partners who provide customer support and other technical services for Infoblox products to their customer base can ensure that their customers’ Infoblox products are always up to date and delivering critical services for their network and applications. With bloxCare round the clock availability of the expertise and resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely high satisfaction ratings. In independent surveys of our customers, 99% indicate that Infoblox customer support meets or exceeds their expectations in terms of expertise, ease of contact, professionalism and problem resolution. Infoblox support consistently earns accolades from the most demanding networking and IT professionals, including those who run the largest and most complex networks in the world. Infoblox bloxCare for partners allows you to keep your customers satisfied by providing the following services for units with current maintenance contracts.
- Telephone-based support 24 hours/day, 365 days/year accessed through a
- dedicated support line.
- Web-based support through the online support center or email 24 hours/day,
- 365 days/year.
- Enhanced escalation for high-priority problems.
- All NIOS™ software updates.


Network Services for Alcatel-Lucent VitalQIP Software Package

APPLIANCE SOLUTION FOR VITALQIP ENVIRONMENTS

The Infoblox Network Services for Alcatel-Lucent VitalQIP Software package (NSQ) combines Infoblox’s network appliance and distributed Grid management technologies with Alcatel-Lucent’s award-winning VitalQIP® IP address management software. The joint solution yields scalability, management, security, and cost-reduction advantages.

In order to ensure high availability and performance for domain name system (DNS) and dynamic host configuration protocol (DHCP) services, most organizations distribute these critical services across multiple sites using software deployed on a collection of general-purpose hardware platforms and operating systems. Installing, securing, managing, and updating these distributed servers places a significant burden on IT staff and increases the operational costs for delivering DNS, DHCP, and IPAM services.

The Appliance Imperative
In today’s network environment, providing nonstop DNS and DHCP services is essential. This is why appliance delivery of these services has become a recommended industry best practice. Appliance-based approaches for delivering critical network services are inherently more reliable, manageable, scalable, and secure than architectures based on general-purpose servers and operating systems. Purpose-built appliances consolidate core network services into a unified architecture that simplifies deployment, reduces operational costs, and dramatically lowers security risks. This is why industry analysts such as IDC recommend the use of appliances specifically to address DNS/DHCP issues in the network. (Source: IDC Report: “The Business Case for IP Address Management.” Oct. 2005.)

The Solution
The Infoblox NSQ software package delivers a centrally managed, appliance-based solution for nonstop, end-to-end DNS/DHCP/IPAM service delivery.

Enterprise-Class IPAM with Appliance-based Deployment
The NSQ software package brings together the benefits of Alcatel-Lucent’s industry-leading VitalQIP IP address management software with Infoblox appliance and grid technologies for deploying and managing robust Infoblox grids. With the Infoblox solution, the VitalQIP Remote Server software is deployed on Infoblox appliances equipped with the Infoblox integration module for Alcatel-Lucent VitalQIP software and the Infoblox grid module. .

The Infoblox grid module enables a collection of Infoblox appliances to function as a unified system called an Infoblox grid. Properties of Infoblox grids include unified management, one-touch distribution of software updates, centralized hardware management, and consolidated logging and reporting.

For each release of VitalQIP software, the appropriate remote server software components (VitalQIP DNS server / VitalQIP DHCP server) are securely packaged into distribution bundles that can be uploaded to any appliances that serve as a grid master. The server distribution bundles provide a seamless integration between the appliance and the central VitalQIP Enterprise Server (ES) software, which supports configuration management for DNS and DHCP services and provides comprehensive IPAM reporting and control functions.

Each server distribution bundle is pre-tested on Infoblox appliances for each version number and delivered in a digitally signed binary file to reduce deployment, version control, and upgrade challenges. Administrators can elect to deploy a single version of server software across all grid members or can deploy different versions to groups of appliances. This enables, for example, staged rollouts of new software versions. Additional core network services—such as TFTP file transfer for supporting voice over IP (VoIP) deployments, and NTP for secure network time synchronization—are also provided in the NSQ software package.