Infoblox IB-MAIN-1550-A-PIQ-IPAM-31 warranty/support extension

The Infoblox Level 3 Maintenance Program for Partners

bloxCare™ Services for Infoblox Partners program, also known as Level 3 maintenance service is designed to enable strategic Infoblox partners to provide excellent customer service to their customers. Partners who provide customer support and other technical services for Infoblox products to their customer base can ensure that their customers’ Infoblox products are always up to date and delivering critical services for their network and applications. With bloxCare round the clock availability of the expertise and resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely high satisfaction ratings. In independent surveys of our customers, 99% indicate that Infoblox customer support meets or exceeds their expectations in terms of expertise, ease of contact, professionalism and problem resolution. Infoblox support consistently earns accolades from the most demanding networking and IT professionals, including those who run the largest and most complex networks in the world. Infoblox bloxCare for partners allows you to keep your customers satisfied by providing the following services for units with current maintenance contracts.
- Telephone-based support 24 hours/day, 365 days/year accessed through a
- dedicated support line.
- Web-based support through the online support center or email 24 hours/day,
- 365 days/year.
- Enhanced escalation for high-priority problems.
- All NIOS™ software updates.


PortIQ Appliance with IPAM Connector

With the IPAM Connector version, the PortIQ appliance is used for port discovery only and enhances the IPAM database in an Infoblox Grid by associating discovered switch and port information with IP, MAC and other IPAM data. This additional information helps network administrators to secure and troubleshoot networks faster.

The PortIQ appliance associates the following information for each IP and MAC address in the Infoblox IPAM database:

Switch Name, Switch Port, Switch Description, VLAN Name, VLAN Number, Switch status, Port Speed/Duplex, Link status, First seen and Last seen times.