Infoblox IB-MAIN-1050-A-PIQ-SME-UPG-33 warranty/support extension

The Infoblox Level 3 Maintenance Program for Partners

bloxCare™ Services for Infoblox Partners program, also known as Level 3 maintenance service is designed to enable strategic Infoblox partners to provide excellent customer service to their customers. Partners who provide customer support and other technical services for Infoblox products to their customer base can ensure that their customers’ Infoblox products are always up to date and delivering critical services for their network and applications. With bloxCare round the clock availability of the expertise and resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely high satisfaction ratings. In independent surveys of our customers, 99% indicate that Infoblox customer support meets or exceeds their expectations in terms of expertise, ease of contact, professionalism and problem resolution. Infoblox support consistently earns accolades from the most demanding networking and IT professionals, including those who run the largest and most complex networks in the world. Infoblox bloxCare for partners allows you to keep your customers satisfied by providing the following services for units with current maintenance contracts.
- Telephone-based support 24 hours/day, 365 days/year accessed through a
- dedicated support line.
- Web-based support through the online support center or email 24 hours/day,
- 365 days/year.
- Enhanced escalation for high-priority problems.
- All NIOS™ software updates.


PortIQ Appliance with Capacity Management
The Capacity Management version of the PortIQ appliance includes a powerful software application that provides switch and port utilization and capacity reports. The reports provide a comprehensive inventory of network infrastructure and enable network managers to spot potential port exhaustion, identify devices with low utilization and re-balance their infrastructure to match capacity with needs and avoid unnecessary purchases. This results in a very fast ROI. The Capacity Management version of the PortIQ appliance can be used as a standalone system, and also includes the capabilities of the IPAM Connector, which means that it can be connected to an Infoblox Grid to enhance IPAM data with switch, port, VLAN and other data.


The Infoblox PortIQ appliance provides complete visibility into switch port usage for port
capacity planning, security audits and ease of troubleshooting. With Infoblox PortIQ appliances,
network administrators can instantly identify the location of all connected devices
and get reports on how often network ports are used. With this kind of unparalleled visibility,
IT departments can make more intelligent switch purchase decisions. In addition, the
ability to quickly locate where devices are connected increases security and eases troubleshooting
effort.

The Infoblox PortIQ appliance scans your network infrastructure and quickly collects,
analyzes and displays information to provide comprehensive insight into what is connected
to your network and where. This insight enables network managers to make informed business
decisions and reduce operational overhead and port wastage while enhancing network
availability and security.