Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.
Products specifications
Attribute name | Attribute value |
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Response Time | Repaired within 3-7 business days |
Type | Pick-up&return |
HP segment | Business, Enterprise |
Place of service | Offsite |
Warranty coverage | In warranty |
Coverage details | Standard workdays - 9 hours |
Duration | 2 years |
Service method | Depot repair |
Additional information | Excludes external monitor |
Care Pack type | Electronic |
Coverage period | 24 month(s) |
Warranty type | S |
Logistics options | Courier pick up and return |
Number of years | 2 year(s) |
Service time (hours x days) | 9x5 |
Support type | Pickup and return |