HP Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Products specifications
| Attribute name | Attribute value |
|---|
| Response Time | Next business day response |
| Type | On-site |
| HP segment | Business |
| Place of service | Onsite |
| Warranty coverage | Post warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 1 year |
| Service method | Onsite repair |
| Care Pack type | Electronic |
| Coverage period | 12 month(s) |
| Warranty type | P |
| Additional support option | Defective media retention |
| Number of years | 1 year(s) |
| Next Business Day (NBD) | Y |
| Service time (hours x days) | 9x5 |
| On-site support | N |
| Support type | Onsite repair |